Privacy Policy

Last updated: June 2026

Iraivi Hope Foundation ("we", "our", "us") is committed to protecting the privacy, dignity, and confidentiality of every individual who contacts us or uses our services. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information when you visit our website, contact us via phone, WhatsApp, or email, or use any of our services:

  • Name, age, gender, and contact information (phone number, email address)
  • Information about the nature of your enquiry or the services you require
  • Health and medical information shared voluntarily for the purpose of assessment or admission
  • Messages and communications sent to us via WhatsApp or email
  • Technical data such as browser type and IP address when you visit our website (collected automatically)

2. How We Use Your Information

We use the information you provide solely for the following purposes:

  • To respond to your enquiries and provide you with relevant information about our services
  • To assess eligibility and process admission for treatment programmes
  • To provide and improve our de-addiction, counselling, and mental illness treatment services
  • To send follow-up care communications when you have consented to receive them
  • To comply with legal and regulatory requirements

3. Confidentiality of Medical Information

All health, psychiatric, and personal information shared with Iraivi Hope Foundation is treated with the highest level of confidentiality. We will not disclose your medical or personal information to any third party without your explicit written consent, except where required by law or in cases of immediate risk to life.

4. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share information with authorised medical professionals directly involved in your care, and with government authorities only when legally required.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Physical records are stored securely and access is restricted to authorised personnel only.

6. Website Cookies

Our website may use basic cookies to enhance your browsing experience. These cookies do not store any personally identifiable information. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data where it is no longer required
  • Withdraw consent for any communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites such as WhatsApp. We are not responsible for the privacy practices of those third-party services and encourage you to review their own privacy policies.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 18 without verified parental or guardian consent. If a minor requires our services, we request that a parent or guardian contact us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: